Healthcare Account Manager

hace 6 días

Madrid, Madrid, España Clipboard Health A tiempo completo
About Clipboard Health

We are a rapidly growing healthcare technology company that is revolutionizing the market for healthcare talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

We are a diverse and inclusive company with a global, remote team. We've been featured on YC's Top Companies and have experienced significant growth since 2021.

About the Role

The Account Manager plays a critical role in ensuring the continued success of the partnership between Clipboard Health and its facility partners. This role involves being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of important business metrics for each facility.

Key Responsibilities
  1. Client Management: Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices.
  2. Relationship Building: Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows in order to build meaningful relationships.
  3. Product Education: Clearly articulate the value proposition of our products to clinical and non-clinical stakeholders and educate them on the products' workflows.
  4. Feedback Collection: Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering.
  5. Collaboration: Work cross-functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers.
Requirements for Success
  1. Extreme Ownership: The buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos that is an early-stage startup scaling quickly.
  2. Extreme Curiosity: You ask 'why' 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause.
  3. Scrappiness: You look for ways through problems and refuse to let obstacles derail your progress. You bring solutions instead of asking 'what should I do?'
  4. Fast Paced: You thrive on moving quickly and are highly adaptable to a market that evolves quickly.
Qualifications
  1. Relationship management experience is not required but strongly preferred.
  2. Excellent verbal and written communication skills.
  3. Willingness to try / lack of fear.
  4. Bachelor's Degree.
Benefits
  1. Do great work that matters for customers who could really use your help.
  2. Competitive pay.
  3. Unlimited PTO.
  4. Fully Remote.

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