Key Account Manager
hace 23 horas
We are seeking a highly skilled Key Account Manager to join our Healthcare Division and oversee the relationships of the company with its most important Dental / Non-Acute distributor clients in Spain and Portugal.
Key Responsibilities- Develop and Maintain Strategic Relationships: Build and maintain strong, trust-based relationships with a portfolio of major clients/distributors to ensure they do not turn to competition.
- Understand Customer Needs: Acquire a thorough understanding of key customer needs and requirements to promote our company's solutions and achieve mutual satisfaction.
- Expand Customer Relationships: Continuously propose solutions that meet the objectives of existing customers, expanding their relationships and increasing sales.
- Ensure Customer Satisfaction: Ensure the correct products and services are delivered to customers in a timely manner, resolving any issues and problems faced by customers and dealing with complaints to maintain trust.
- Communicate Effectively: Serve as the link of communication between key customers and internal teams, facilitating the exchange of information and ideas.
- Generate New Sales: Play an integral part in generating new sales that will turn into long-lasting relationships, contributing to the growth and success of our business.
- Report Progress and Forecasts: Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics and company tools (SFDC).
- Education: Bachelor's degree in Chemistry, Economics, or Business Administration.
- Knowledge and Experience: Knowledge of Infection Prevention in dental and/or medical settings, proven experience as a key account manager (minimum 3 years), and experience in sales with dealers and providing solutions based on customer needs.
- Language Skills: Fluent in Spanish and English; Portuguese is a plus.
- Skills and Competencies: Strong communication and interpersonal skills, ability in problem-solving and negotiation, knowledge of the Healthcare sector, and consolidated experience in managing distributor/reseller.
- Travel and Work Environment: Ready to travel (up to 60%-80%) covering Spain and Portugal, and ability to work in a fast-paced, dynamic environment.
Ecolab Healthcare delivers infection prevention solutions to ensure healthy environments for patients and healthcare providers. We provide solutions from hand and skin hygiene to patient and operating room environmental hygiene, leading to improved outcomes, operating efficiencies, and increased patient satisfaction.
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.
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