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Healthcare Account Manager
hace 2 meses
About the Role:
An indispensable component of Clipboard Health's marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard Health and its facility partners, working to deliver an optimal experience at every level of clients' organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate level contacts, and keeping abreast of a litany of important business metrics for each facility.
Key Responsibilities:
- Manage a portfolio of healthcare facility clients, providing exceptional customer service and support to ensure their continued satisfaction with Clipboard Health's services.
- Develop and maintain strong relationships with healthcare executives and providers, leveraging business acumen and clinical knowledge to build trust and credibility.
- Clearly articulate the value proposition of Clipboard Health's products to clinical and non-clinical stakeholders, educating them on workflows and benefits.
- Capture feedback from prospects on their needs, wants, and pain points, sharing insights with product teams to inform development.
- Collaborate with internal teams to execute successful trials and initiatives with existing customers, driving growth and retention.
Requirements for Success:
- Extreme Ownership: take full responsibility for outcomes, demonstrating self-reliance and initiative in a fast-paced startup environment.
- Extreme Curiosity: ask probing questions to understand root causes, driving solutions and improvement.
- Scrappiness: find creative solutions to obstacles, refusing to let challenges hinder progress.
- Fast Paced: thrive in a dynamic environment, adapting quickly to changing market conditions.
Qualifications:
- Experience in relationship management, preferably in a healthcare or business development context.
- Excellent verbal and written communication skills, with the ability to articulate complex ideas simply.
- Willingness to take calculated risks and try new approaches.
- Bachelor's Degree in a relevant field.
What We Offer:
Competitive compensation, unlimited PTO, and the opportunity to work with a cutting-edge healthcare technology company that's making a meaningful impact in the lives of healthcare professionals and patients.
