Dynamic Customer Support Specialist in Barcelona
hace 4 semanas
About Us
Cross Border Talents is a dynamic company that specializes in music and audiovisual technology. We are committed to delivering excellent customer service to our clients, and we are seeking a skilled Customer Service Representative to join our team.
Job Summary
We are offering a competitive salary package based on experience and performance. Our ideal candidate will have at least 1 year of customer service experience, preferably in a technical support role, and be fluent in Italian with a solid command of English. The successful candidate will also possess advanced knowledge of signal path connectivity, wireless networking, and audiovisual products.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions
- Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs)
- Keep up-to-date with our services and products to better assist customers
- Escalate any service issues to senior team members as necessary
- Collaborate on team projects and cover for colleagues when needed
- Participate in regular meetings and contribute to a positive team environment
- Fulfill administrative duties, including tracking holiday and sickness records
What We Offer
In return for your skills and experience, we offer a competitive salary package based on performance, a supportive work environment, and opportunities for career growth. Our benefits include:
- Competitive Salary: €35,000 - €45,000 per annum
- Working Hours: Monday to Friday, 09:00 AM - 06:00 PM
- Annual Leave: 23 days of paid vacation
- Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere
- Career Growth: Access to guidance and resources to help you reach your full potential
If you are passionate about delivering exceptional customer service and have the required skills and qualifications, please apply now to take the next step in your career.
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