Senior Client Success Director
hace 3 días
Job Description:
Clevelcrossing - Jobboard is seeking a highly skilled Senior Client Success Director to join our team in Barcelona, Catalonia, Spain. The successful candidate will have the opportunity to work with Global Payroll clients and drive business value through exceptional client experience.
About the Role:
This senior leadership position requires mature leadership and strong change management, leadership, and people skills. You will be responsible for transforming existing client relationship teams into a high-performing and scalable Client Success team that addresses the needs of our Global Payroll clients.
Key Responsibilities:
- Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience as measured through NPS.
- Work with senior leaders across ADP and our partner network to optimize relationships with clients globally.
- Embed a culture of continuous improvement and strong associate engagement.
- Manage resources and ancillary costs to maximize Revenue Growth, NOI, and Associate and Client Experience.
- Develop the Client Success strategy in conjunction with other Executive leaders.
- Proactively monitor business performance and operating results against plans and objectives, taking adequate steps to correct shortfalls in performance.
Requirements:
To succeed in this role, you should have a deep understanding of client success strategies and be able to drive business growth through exceptional client experiences. A bachelor's degree in a related field and 8+ years of experience in client-facing roles are required. Strong leadership and change management skills are essential, as well as the ability to effectively communicate with stakeholders at all levels.
What We Offer:
Clevelcrossing - Jobboard offers a competitive salary range of €120,000 - €180,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. Our company culture values innovation, collaboration, and professional development, making it an ideal place to grow your career.
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