Senior SAP Client Success Manager
hace 20 horas
About the Role
As a Senior SAP Client Success Manager, you will be responsible for delivering exceptional service to our clients and driving business growth through strategic engagement. You will work closely with our Technical and Project teams to serve our customers and provide quality remote and on-site services and activities that meet their needs.
The role involves assuming end-to-end accountability of the engagement, ensuring operational excellence, and identifying opportunities for improvement. You will develop a deep understanding of our clients' businesses and provide trusted advice to help them achieve their goals.
Key Responsibilities
- Deliver high-quality service to clients, ensuring their needs are met and exceeded
- Develop and maintain strong relationships with clients and internal stakeholders
- Drive business growth through strategic engagement and upselling/cross-selling
- Manage multiple engagements in parallel, prioritizing tasks and meeting deadlines
- Collaborate with cross-functional teams to resolve client issues and improve processes
Requirements
- Bachelor's degree in Business Administration, Computer Science, or related field
- Advanced degree preferred
- 4+ years' experience in project management or SAP Operations
- 4+ years' experience in a customer-facing role
- Strong engagement management, relationship building, and de-escalation skills
- Excellent communication and presentation skills
- Ability to work in a fast-paced environment and adapt to change
- High proficiency in English; additional languages a plus
What We Offer
- A competitive salary range: $120,000 - $180,000 per annum, depending on location and experience
- Opportunities for career growth and professional development
- A collaborative and dynamic work environment
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
- The chance to work with a global leader in enterprise software and make a meaningful impact on our clients' businesses
About SAP
SAP is a leading provider of enterprise software and services, helping over 400,000 customers worldwide run better. Our company culture values collaboration, innovation, and diversity, and we offer a range of benefits to support our employees' well-being and career development. As a Senior SAP Client Success Manager, you will have the opportunity to work with a talented team and contribute to our mission of helping our clients succeed.
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