Senior Client Success Manager
hace 1 día
Overview of bsport
We are bsport, a pioneering platform that converges boutique fitness and cutting-edge technology. Our mission is to empower our partners by streamlining operations and driving commercial success through an all-in-one solution.
Achievements
- We have built a community of over 7 million users.
- We secured the biggest Series B funding this year.
- Our team has grown to more than 160 employees.
- We are committed to becoming the leading tech partner for boutique studios in Europe and worldwide.
About the Role
You will be responsible for building and maintaining strategic relationships with key clients, ensuring their satisfaction and success. As a Senior Client Success Manager, you will oversee a select portfolio of high-value accounts, driving growth and identifying opportunities to enhance their experience.
Your Impact
- You will guide clients through a seamless onboarding process, setting the stage for long-lasting partnerships.
- You will be the primary point of contact for your key clients, providing personalized support via various channels.
- You will advocate client feedback to drive product improvements and uncover strategic growth opportunities.
- You will collaborate closely with Marketing, Product, and Operations teams to refine processes and deliver an exceptional customer experience.
Requirements
To succeed in this role, you should possess:
- At least 2 years of experience managing customer portfolios in the B2B SaaS environment.
- Native fluency in French and strong proficiency in English.
- A proactive mindset focused on understanding client needs and exceeding expectations.
- Excellent communication and empathy skills, with a track record of successfully handling churn cases and improving client retention.
- Strong organizational skills, able to efficiently manage multiple high-priority accounts.
What We Offer
Bsport provides a comprehensive compensation package, including:
- A competitive base salary.
- Performance-based bonuses.
- Equity options, aligning your success with the company's growth.
Additional Benefits
We offer a range of benefits to support your career growth and well-being, including:
- Fast-track career growth with personalized development and trainings.
- A relocation package to ensure a seamless transition, if needed.
- A diverse and global team that celebrates diversity and creativity.
Estimated annual salary: €60,000 - €80,000 (dependent on location and experience).
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