Client Success Consultant
hace 3 días
RSM is a leading provider of research and advisory services, guiding the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Job OverviewThe Client Success team at RSM follows the Client for Life Philosophy. This role ensures that every client receives value far exceeding their investment. Associates seek to understand and surface clients' business priorities, break down challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business.
Key Responsibilities- Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilisation of their RSM subscription; resulting in customer satisfaction, retention, and growth.
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their RSM membership.
- Identify approaches that address the client's operational challenges leveraging qualitative and quantitative problem-solving methodologies that serve to continuously improve client experience and client retention.
- You must be a 2025 graduate to be eligible to apply for this role.
- Bachelor's degree and/or master's degree.
- Some relevant professional or internship experience.
- Proven track record of success fueled by a passion for delivering value to clients.
- Exceptional communication, collaboration, prioritization, problem solving, critical thinking, and influencing skills.
- Fluency in both English and German (Reading, Writing and Speaking).
We offer an estimated salary of $70,000 - $80,000 per year, depending on your qualifications and experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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