Senior Enterprise Client Success Specialist
hace 4 días
About Mantu: A Pioneer in Integrated Workforce Management
Company Overview:
Mantu is the leading international player in its industry, supporting 280 major clients worldwide in their innovation projects and flexibility needs. With a strong presence in 25 countries, including Spain, Canada, India, Vietnam, and more, Mantu has no intention of stopping there.
We are proud to be an equal opportunity workplace, committed to promoting diversity within our workforce and creating an inclusive working environment. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
Job Description:
You will join our teams in Spain as a Senior Enterprise Client Success Specialist to play a key role in ensuring the continued success and development of our rapidly growing customer base.
Your primary responsibility will be to promote the effective use of our platform features, ensuring our clients see the long-term value we provide. Your efforts and strategies will directly contribute to revenue growth.
Key Responsibilities:
- Client Relationship Management (40%): Lead meetings to review progress, address concerns, and ensure effective coordination between client and LB teams.
- Consulting & Guidance (20%): Provide best practice advice to optimize procurement processes and configurations.
- Product Fit (20%): Develop and execute success plans to align LB products with client goals.
- Business Protection & Development (20%): Identify expansion opportunities and areas for upselling.
Requirements:
To succeed in this role, you will need:
- Experience in Customer Success Management, with at least 2 years in a similar role.
- Proven B2B Account Management experience at the enterprise level.
- Fluent in French and English.
- Expertise in project management and stakeholder engagement within large organizations.
- Strong problem-solving skills and ability to handle complexity.
Salary: €60,000 - €80,000 per annum, depending on experience.
Benefits:
- A young and international atmosphere with colleagues on all 5 continents.
- A flexible work environment with remote working options.
- Access to a variety of training courses and opportunities to continuously improve your skills.
How to Apply: If you think you fit the profile, don't hesitate to apply. We look forward to meeting you.
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