Customer Service Ambassador
hace 4 semanas
Company Overview
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to creating life milestones.
Salary
We offer a highly competitive salary in line with job responsibilities and experience, estimated at around €28,000 per year based on average salaries for similar positions in Barcelona, Spain.
Job Description
We are seeking experienced customer service professionals to join our team as Customer Service Agents. You will be responsible for providing pre-departure and in-destination customer support, handling incoming calls, emails, and WhatsApp messages, and resolving any issues or concerns that may arise.
Required Skills and Qualifications
- A minimum of 2 years of contact center and/or customer service experience, preferably in the travel agency, airline, hotel, car rental, and/or hospitality industry.
- C1/C2 level English (verbal, reading, writing) required, and C1/C2 level Spanish, French, or German is a huge plus.
- Working knowledge of contact platforms, CRM systems such as Salesforce, and telephone communication skills.
- Bachelor's degree in hospitality, travel, tourism, or any related field is preferred but not essential.
Benefits
Our competitive compensation package includes flexible compensation management for diet, transportation, private health insurance with Cobee, hybrid work model with offices in Barcelona city, travel packages at reduced prices, unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks, and referral bonus.
Others
We value diversity and inclusion and do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, identity, or expression.
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