Customer Service Expert for New Balance

hace 1 mes


Laza, Orense, España Cpm International A tiempo completo

Company Overview

CPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.

Salary:

€14,625 gross per year

Job Description:

We are looking for an extraordinary individual to collaborate with consumers, answering product information requests, and resolving queries in a professional manner. You will put yourself in our customers' shoes, analyze their problems, and offer individual solutions.

You will provide an omnichannel service via telephone, email, chat, and social media, developing a sound understanding of the products and services offered by New Balance. As an expert on all things New Balance, you will embody our company values and act as a brand ambassador.

Required Skills and Qualifications:

  • A fluent level of French with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving

Benefits:

  • Top performance incentives
  • New Balance online discounts (30% off)
  • Holidays: 24 calendar days per year, paid bank holidays, and 1 extra day in lieu
  • Hybrid work arrangement: 4 days per month at the office and for training purposes
  • Training: 8 days of full-time training fully based in the office

Others:

We welcome everyone and celebrate diversity. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Access to LinkedIn specialized training & courses, employee benefits club, private health insurance, and referral program.



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