Customer Service Representative
hace 1 mes
About CPM International
Welcome to CPM International, a global company with a presence in over 30 countries. We offer tailored multilingual support to cater to the diverse needs of our markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions for clients worldwide.
Our Client
New Balance believes in empowering people to move and offers innovative products that combine function, fashion, performance, and style. As a team member, you will play a vital role in sharing these values with our customers worldwide.
Role Overview
We are seeking an extraordinary customer service representative to work collaboratively with consumers to answer product information requests and resolve queries in a professional manner. You will analyze consumer problems and offer individual solutions, providing an omnichannel service via telephone, email, chat, and social media. As a brand ambassador, you will become an expert on New Balance products and services and embody our company values.
Key Responsibilities
- Deliver exceptional customer service via multiple channels
- Analyze consumer problems and provide personalized solutions
- Develop a comprehensive understanding of New Balance products and services
- Act as a brand ambassador, embodying our company values
Requirements
To succeed in this role, you will need a fluent level of Portuguese and Italian, exceptional grammar and spelling skills, and a high level of English. A genuine passion for delivering outstanding customer service is essential, as well as the ability to deal with sensitive calls with empathy. Strong administrative skills with a keen eye for detail and a professional outlook are also required.
What We Offer
We offer a competitive salary of €17,600.00 gross per year, with top performance incentives and a range of benefits, including 24 calendar days of paid holiday and a hybrid work model. You will have access to ongoing training and development opportunities, as well as a chance to cultivate a new and exciting career in a high-growth environment.
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