Customer Service Ambassador

hace 1 semana


Laza, Orense, España Teleperformance Spain A tiempo completo

About Teleperformance Spain

We are a worldwide leader in customer experience management and contact centre business process outsourcing. With over 420,000 employees working in 265 languages across 88 countries, we operate across all sectors and continents on behalf of major international companies.

Our main goal is to make our employees proud to work with us through job satisfaction and a great work environment. We strive to inspire and motivate our team members.

Job Overview

We are looking for a part-time Customer Service Representative to provide frontline service to customers and route their calls to the appropriate department. The successful candidate will ensure agreed KPIs are met while providing a friendly and efficient service in answering customer queries.

Key Responsibilities:

  • Provide frontline service to customers and route their calls to the appropriate department
  • Ensure agreed KPIs are met
  • Perform duties in a compliant manner in accordance with policies and procedures
  • Develop and maintain a working knowledge of our products
  • Native level of French Ability to speak and write English fluently

Requirements

To be successful in this role, you will need:

  • Minimum of 2 years customer services experience, preferably in a similar industry
  • Excellent customer focus and the ability to work to tight deadlines
  • IT literate - Previous Salesforce knowledge an advantage
  • Excellent time management & telephone etiquette
  • Highly professional written and verbal communication skills
  • Proactive, can work with minimal supervision

Salary and Benefits

The salary for this position is €10,650.97 gross per year, and we offer a competitive benefits package. As a part-time employee, you will work 22.5 hours per week from Monday to Friday. You will also receive one week of initial training and have access to coaches who will facilitate your personal and professional development.

Additional Perks

  • A permanent presence of coaches who will facilitate your personal and professional development
  • Employment with the world's largest provider of contact center services
  • International business casual environment
  • Paid Referral Program: Bring a Friend and get a Referral fee (up to €2000 depending on the language/project)


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