Customer Service Representative

hace 2 semanas


Laza, Orense, España Cpm International A tiempo completo

We are CPM International, a global company with over 30 years of experience in providing multilingual support to diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions to clients worldwide.

At New Balance, we believe that everyone is born to move, and our goal is to provide innovative products that combine function and fashion, performance, and style. As an international team member, you will play a crucial part in supporting the company to share these values with our customers globally.

Job Description

This role requires working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional manner. You will be able to put yourself in our customers' shoes, analyze their problems, and offer individual solutions. Your responsibilities will include:

  • Providing an omnichannel service to our consumers via telephone, email, chat, and social media
  • Developing a sound understanding of the products and services offered by New Balance
  • Becoming an expert on all things New Balance and embracing our company values as a brand ambassador

Your key skills and qualifications for this position include:

  • A fluent level of Dutch with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
Benefits

We offer a range of benefits to our employees, including:

  • A competitive salary of €14,923.07 gross per year
  • Top performance incentives
  • An end-of-contract bonus of €300 gross upon completing the temporary contract without sanctions or unjustified absences
  • 24 calendar days per year of paid holidays, plus bank holidays and an extra day in lieu
  • Hybrid work arrangements, with 4 days per month spent in the office and training purposes
  • 8 days of full-time training, based entirely in the office
  • Other benefits, including best-in-class people engagement activities and programs, ongoing training and development opportunities, employee assistance programs, exclusive perks and rewards, New Balance online discounts, and more.


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