Customer Support Representative

hace 7 días


Laza, Orense, España Bosch Group A tiempo completo
About Us

We are part of the Bosch Group, a leading global motor company that provides services and complex technology-driven solutions in Business Process Outsourcing.

Our team operates in the Building and Energy Technologies unit, working with clients from various sectors, including automotive, travel, tourism, building, and telecommunications.

We pride ourselves on being a dynamic and inclusive team that offers exciting professional opportunities for growth and progression within the company.

Job Description

This role involves assisting customers who drive automobiles, motorbikes, or use power equipment. You will provide assistance with questions on product portfolios, import/export procedures, first-level technical support, complaints, and support with IoT technologies.

You will utilize your language skills to provide outstanding customer service and support. Key languages include German (C2 level) and English (fluent).

Main Responsibilities:

  • Manage incoming contacts such as phone calls, emails, and letters from customers.
  • Provide information about products, resolve client queries, and explain company policies.
  • Serve as a brand ambassador and provide outstanding service to clients.
Requirements

We seek an individual with strong problem-solving skills and the ability to handle customer queries with empathy. A positive attitude and willingness to learn are essential. Tech-savviness and analytical thinking are also required.

Prior customer service experience is desirable but not essential. People person – you enjoy working in a collaborative team environment.

Benefits

We offer comprehensive training, development opportunities, and contract stability. Our employees enjoy exclusive discounts on home appliances, power tools, and JUNKERS products. They also have access to discounts offered by various international companies through our BOSCHContigoMas benefit program.

A competitive salary of €22,469.53 per year and hybrid working options after 6 months are available. Opportunity to work abroad within the EU for up to 15 days per year.



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