Customer Support Advisor for International Travellers

hace 4 semanas


Laza, Orense, España Teleperformance Spain A tiempo completo
Job Description:

We are seeking a highly skilled and empathetic Customer Support Advisor to join our team. As a representative of our prestigious travel company, you will be the primary point of contact for international travellers, responsible for understanding and addressing their needs.

About the Role:

This is a full-time position, requiring 38.5 hours of work per week, with a flexible schedule that includes evenings and weekends. You will be working from our office or remotely within a 100km radius, depending on your preferences.

The ideal candidate will possess excellent communication and interpersonal skills, both written and verbal, as well as advanced English language proficiency. Icelandic language skills would be an added advantage.

Key Responsibilities:
  • Provide high-quality customer service via email and phone
  • Clarify inquiries about services, payment, and technical requirements
  • Respond to customer concerns and issues in a timely and professional manner
Requirements:
  • Bachelor's degree in a relevant field (not specified)
  • Minimum 2 years of experience in customer service or a related field
  • Excellent problem-solving and analytical skills
  • Ability to work effectively in a team environment
  • Strong communication and interpersonal skills
What We Offer:
  • A competitive salary: €25,000 - €35,000 per annum, based on experience
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A dynamic and supportive work environment with a diverse team of professionals
How to Apply:

To be considered for this exciting opportunity, please submit your resume, cover letter, and any relevant certifications or references. We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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