Customer Service Representative for Coffee and Culinary Experts
hace 7 días
Company Overview: Teleperformance is a global leader in customer experience management, operating in over 265 languages and dialects across 88 countries. Our company employs around 420,000 people, providing services to major international companies.
Job Summary: We are seeking a Customer Service & Technical Support Advisor with English language skills to represent our client, a leading player in small domestic appliances, in the coffee and culinary world. This role involves becoming an ambassador of our brand, providing 360-degree support to all our brands in pre- and post-sales scenarios, including physical stores and e-commerce platforms.
Key Responsibilities:
- Provide expert technical support for troubleshooting and back-office tasks
- Offer exceptional customer service, responding to inquiries and resolving issues efficiently
- Communicate effectively with customers through various channels, showcasing empathy and problem-solving skills
- Promote cross-selling and up-selling opportunities while maintaining excellent customer relationships
Requirements: To succeed in this role, you will need:
Skills and Qualifications:
- Excellent written and verbal communication skills in English
- Empathy, understanding others, and strong problem-solving abilities
- Customer-focused approach with a passion for delivering exceptional service
- Technical learning agility, adapting quickly to new systems and processes
- Integrity, trustworthiness, and conflict management skills
Benefits: As a member of our dynamic team, you can expect:
Additional Perks:
- A competitive salary: €18,771.21 per year
- Ongoing individual career plans with opportunities for growth within the company
- A referral program with a potential reward of up to €2,000
- An excellent work environment and team-building activities in a multicultural setting
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