Customer Service Representative for Coffee and Culinary Experts

hace 7 días


Laza, Orense, España Teleperformance Spain A tiempo completo

Company Overview: Teleperformance is a global leader in customer experience management, operating in over 265 languages and dialects across 88 countries. Our company employs around 420,000 people, providing services to major international companies.

Job Summary: We are seeking a Customer Service & Technical Support Advisor with English language skills to represent our client, a leading player in small domestic appliances, in the coffee and culinary world. This role involves becoming an ambassador of our brand, providing 360-degree support to all our brands in pre- and post-sales scenarios, including physical stores and e-commerce platforms.

Key Responsibilities:

  • Provide expert technical support for troubleshooting and back-office tasks
  • Offer exceptional customer service, responding to inquiries and resolving issues efficiently
  • Communicate effectively with customers through various channels, showcasing empathy and problem-solving skills
  • Promote cross-selling and up-selling opportunities while maintaining excellent customer relationships

Requirements: To succeed in this role, you will need:

Skills and Qualifications:

  • Excellent written and verbal communication skills in English
  • Empathy, understanding others, and strong problem-solving abilities
  • Customer-focused approach with a passion for delivering exceptional service
  • Technical learning agility, adapting quickly to new systems and processes
  • Integrity, trustworthiness, and conflict management skills

Benefits: As a member of our dynamic team, you can expect:

Additional Perks:

  • A competitive salary: €18,771.21 per year
  • Ongoing individual career plans with opportunities for growth within the company
  • A referral program with a potential reward of up to €2,000
  • An excellent work environment and team-building activities in a multicultural setting


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