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Customer Service Representative
hace 1 mes
**About CPM International**
We are a global company with a presence in over 30 countries, providing multilingual support to diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity and foster an inclusive workplace where everyone can bring their whole self to work.
Our client, New Balance, believes that we are born to move, and they offer innovative products that combine function and fashion, performance, and style. Each international team member plays a vital role in sharing these values with customers worldwide.
**The Job**
We are seeking an extraordinary person to join our team, immerse themselves in the brand, and deliver first-class service to our customers. As a Customer Service Representative, you will:
- Collaborate with consumers to answer product information requests and resolve queries in a professional manner.
- Analyze customer problems and offer individual solutions.
- Offer an omnichannel service via telephone, email, chat, and social media.
**Requirements**
- A fluent level of Portuguese and Italian with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- The ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
**What We Offer**
- A salary of €17,600.00 gross per year.
- Incentives for top performance.
- Holidays: 24 calendar days per year, plus paid bank holidays and one extra day in lieu.
- A hybrid work model: 4 days per month at the office/training/rest from home.
- Ongoing training and development opportunities.
**Ready to Make a Difference?**
Showcase your talent by sharing your CV highlighting achievements and responsibilities. Be yourself, and don't worry about photos, age, marital status, or gender. Our process includes submitting your CV, followed by email, phone screening, and video interview. We're excited to meet you