Customer Service Representative for New Balance Emia
hace 18 horas
About Us
Cpm International is a global company with operations in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical solutions for clients worldwide.
We foster an inclusive workplace that celebrates diversity, welcoming everyone and embracing unique styles. Join us to contribute to our vibrant and innovative culture.
About Our Client
New Balance believes in the importance of movement and innovation. They offer high-quality products that combine function and fashion, performance, and style. As an international team member, you will play a crucial role in sharing these values with customers globally.
Job Description
We are seeking extraordinary individuals to join our team and deliver exceptional customer service to our clients. Your key responsibilities will include:
- Working collaboratively with consumers to answer product information requests and resolve queries in a professional manner.
- Analyzing customer problems and providing individualized solutions.
- Offering omnichannel services via telephone, email, chat, and social media.
Required Skills and Qualifications
To excel in this role, you will need:
- A fluent level of Dutch with excellent grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- The ability to handle sensitive calls with empathy.
- Strong administrative skills with attention to detail.
- A proactive approach to problem-solving.
Benefits
As a valued member of our team, you can expect:
- A competitive salary of €14,923.07 gross per year.
- Top performance incentives.
- An end-of-contract bonus of €300 gross.
- 24 calendar days of paid holiday time per year.
- Paid bank holidays plus one extra day in lieu.
- Holiday bonuses.
- Training opportunities, including 8 days of full-time training.
- New Balance online discounts.
- Access to LinkedIn specialized training and courses.
- A referral program with bonuses.
Why Choose Us?
Cpm International offers a dynamic and inclusive work environment that fosters personal growth and development. Join our team to experience a high-growth industry, cultivate new skills, and contribute to a vibrant culture.
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