Customer Service Expert
hace 1 mes
About the Role
We are looking for a skilled Customer Service Expert to join our multilingual support team for New Balance EMEA. As a key member of our team, you will provide exceptional customer service to our clients, handling product information requests and resolving queries in a professional and skilled manner.
Key Responsibilities
- Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- Offer an omnichannel service to our consumers via telephone, email, chat, and social media
- Develop a sound understanding of the products and services offered by our client New Balance
- Become an expert on all things New Balance and act as a brand ambassador
Requirements
- A fluent level of German with exceptional grammar and spelling skills
- A high level of English (both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem-solving
What We Offer
- Start date: ASAP
- Contract: Temporary 3 months (1-month probation period)
- Part-time: (20 hours/week)
- Working days/Hours: Monday to Friday, 4:00pm to 8:00pm
- Salary: €9,948.71 euros gross per year
- Incentives: Top performance incentives
- Holidays: 24 calendar days per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid work model: 4 days per month at the office / training / rest from home
- Training: Training at the office, Mon to Fri / 10 to 19h, 8 days of training
- Office location: Barcelona (La Sagrera)
- Other Benefits: Best-in-class people engagement activities and programs
- Ongoing training and development
- Employee Assistance Program
- Employee Benefits Club
- New Balance online discounts
- Option to sign-up for Discounted Private Health Insurance
- Referral Program
- Access to LinkedIn specialised training & courses
How to Apply
Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you.
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