Customer Service Expert

hace 1 mes


Laza, Orense, España Cpm International A tiempo completo

About the Role


We are looking for a skilled Customer Service Expert to join our multilingual support team for New Balance EMEA. As a key member of our team, you will provide exceptional customer service to our clients, handling product information requests and resolving queries in a professional and skilled manner.



Key Responsibilities


  • Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • Offer an omnichannel service to our consumers via telephone, email, chat, and social media
  • Develop a sound understanding of the products and services offered by our client New Balance
  • Become an expert on all things New Balance and act as a brand ambassador


Requirements


  • A fluent level of German with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving


What We Offer


  • Start date: ASAP
  • Contract: Temporary 3 months (1-month probation period)
  • Part-time: (20 hours/week)
  • Working days/Hours: Monday to Friday, 4:00pm to 8:00pm
  • Salary: €9,948.71 euros gross per year
  • Incentives: Top performance incentives
  • Holidays: 24 calendar days per year
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid work model: 4 days per month at the office / training / rest from home
  • Training: Training at the office, Mon to Fri / 10 to 19h, 8 days of training
  • Office location: Barcelona (La Sagrera)
  • Other Benefits: Best-in-class people engagement activities and programs
  • Ongoing training and development
  • Employee Assistance Program
  • Employee Benefits Club
  • New Balance online discounts
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program
  • Access to LinkedIn specialised training & courses


How to Apply

Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you.



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