Customer Service Representative
hace 1 mes
Key Responsibilities:
Respond to customer inquiries via chats, calls, social media queries, and emails.
Provide customers with product and service information.
Research required information using available resources.
Identify customer needs and manage and resolve customer complaints.
Maintain an up-to-date customer information system.
Identify and escalate priority issues.
Follow up on customer calls where necessary.
Requirements:
Native or Fluent (Business level) in Swedish, Danish, or Norwegian (verbal and written); good command of English.
Strong customer orientation (previous customer service experience is advantageous).
Available to work shifts (International Call Centre).
Strong PC literacy.
Goal-oriented, proactive, sense of urgency, positive and professional, strong communicator, and willing to go above and beyond to exceed customer expectations.
Benefits:
Monthly Salary Plus Performance Incentive.
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