Customer Service Representative
hace 1 mes
**About CPM International**
CPM International has a global presence in over 30 countries. Our organization is dedicated to delivering multilingual support tailored to diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.
We celebrate diversity and welcome everyone, fostering an inclusive workplace that empowers individuals to bring their whole self to work. Join us in contributing to a vibrant and innovative culture.
**New Balance Overview**
New Balance believes that we are born to move, committed to offering innovative products combining function and fashion, performance, and style. As an international team member, you play a crucial part in supporting the company's values with customers worldwide.
**Job Description**
We're looking for extraordinary people to join our team, immerse themselves in the brand, and deliver exceptional service to our customers. Key responsibilities include:
• Collaborating with consumers to answer product information requests and resolve queries in a professional manner;
• Analyzing problems and offering individual solutions;
• Providing an omnichannel service via telephone, email, chat, and social media;
• Developing a sound understanding of New Balance products and services.
• Embracing company values and acting as a brand ambassador.
**Requirements**
To succeed in this role, you'll need:
• Fluency in French and Italian with exceptional grammar and spelling skills;
• High-level English proficiency (written and spoken);
• Genuine passion for delivering outstanding customer service;
• Ability to handle sensitive calls with empathy;
• Strong administrative skills with attention to detail;
• Professional outlook and proactive approach to problem-solving.
**What We Offer**
We provide a comprehensive package, including:
• Competitive salary: €18,400 gross per year;
• Top performance incentives;
• 24 calendar days of annual leave plus paid bank holidays and an extra day in lieu;
• Hybrid working arrangement with 4 days per month at the office and training purposes;
• Ongoing training and development opportunities;
• Employee Assistance Program and exclusive benefits.
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