Customer Support Specialist with Multilingual Expertise

hace 1 mes


Laza, Orense, España Cpm International A tiempo completo
About Us

Cpm International is a global leader in multilingual support, operating in over 30 countries. We pride ourselves on delivering tailored solutions to diverse markets through exceptional customer service, sales, and technical support.

Job Summary

We are seeking a highly skilled Customer Support Specialist with fluent Russian and Ukrainian language proficiency to join our team. As a key member of our customer-facing team, you will handle inquiries via telephone, email, chat, and social media while striving for first-contact resolution.

Key Responsibilities
  • Provide multilingual support to customers via various channels
  • Analyze customer queries and offer individual solutions
  • Develop a sound understanding of the products and services offered by our client
Requirements

To succeed in this role, you will need:

  • A fluent level of Russian/Ukrainian with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Strong administrative skills with attention to detail
What We Offer

We provide a comprehensive compensation package, including:

  • An estimated salary of €17,537.76 gross per year
  • Incentives for top performance
  • Holidays: 2 days accrued per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • Training: 2 weeks of training from Monday to Friday, 9am-6pm
  • Opportunities for professional growth and development
Working Conditions

The selected candidate will work full-time (39 hours/week) in Barcelona, Spain, with a flexible schedule as follows:

  • Monday: 12pm-8pm
  • Tuesday: 1pm-8pm
  • Wednesday-Friday: 9am-5pm


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