Customer Service Representative with Excellent Communication Skills

hace 1 mes


Laza, Orense, España Cpm International A tiempo completo

About CPM International
Cpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Client
Our client is a well-known company home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. They are committed to protecting, healing, and nurturing in the relentless pursuit of a cleaner, healthier world.

Job Summary
We are seeking a Customer Support Agent to handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution. The ideal candidate will have a fluent level of Turkish, exceptional grammar and spelling skills, and a high level of English (both written and spoken).

Key Responsibilities
* Work collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
* Analyse customer problems and offer individual solutions
* Offer an omnichannel service to our consumers via telephone, email, chat, and social media
* Develop a sound understanding of the products and services offered by our client

Requirements
* Fluent level of Turkish with exceptional grammar and spelling skills
* High level of English (both written and spoken)
* Genuine passion for delivering outstanding customer service
* Ability to deal with sensitive calls with empathy
* Strong administrative skills with a keen eye for detail
* Professional outlook and proactive approach to problem-solving

What We Offer
* Temporary contract with a 3-month probation period
* Full-time position (39 hours/week)
* Competitive salary
* Incentives for top performance
* Holidays and paid bank holidays
* Hybrid work arrangement (4 days per month at the office, the rest working from home)
* Ongoing training and development opportunities
* Employee Assistance Program and Employee Benefits Club



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