Customer Support Specialist

hace 1 mes


Laza, Orense, España Teleperformance Spain A tiempo completo

Customer Support Specialist - Spanish Language Expert

Teleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications
  • Reactive Support: Provide reactive phone and/or email support for live advertisers
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations

Requirements:

  • Native Level of Spanish
  • Ability to speak and write English fluently
  • Experience in a fast-paced, scaled operations environments
  • Experience working in a call center environment
  • Experience working in a customer-facing role

What We Offer:

  • Salary: 18.461,68€ gross/year + up to 1.000€ in bonus
  • Hybrid working model in Barcelona
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Intense specific sales training
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within Google products

About Teleperformance Spain:

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is a worldwide leader in customer experience management and contact centre business process outsourcing.



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