Customer Support Specialist
hace 1 mes
Customer Support Specialist - Spanish Language Expert
Teleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service's quality guidelines for new reviews and recertifications
- Reactive Support: Provide reactive phone and/or email support for live advertisers
- Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
- Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
- Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
Requirements:
- Native Level of Spanish
- Ability to speak and write English fluently
- Experience in a fast-paced, scaled operations environments
- Experience working in a call center environment
- Experience working in a customer-facing role
What We Offer:
- Salary: 18.461,68€ gross/year + up to 1.000€ in bonus
- Hybrid working model in Barcelona
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Intense specific sales training
- A permanent presence of coaches who will facilitate your personal and professional development
- Established career path to grow within the project
- Continuous training and certifications within Google products
About Teleperformance Spain:
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is a worldwide leader in customer experience management and contact centre business process outsourcing.
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