German Customer Support Specialist

hace 4 días


Laza, Orense, España Teleperformance Spain A tiempo completo
Job Summary

Teleperformance Spain, a leading customer experience management company, is seeking highly skilled professionals to join their team as German Customer Support Specialists. As a key member of the team, you will be responsible for providing exceptional support to customers, ensuring their needs are met, and delivering a positive experience.

Responsibilities

  • Verify operations: Process license, insurance, and business registrations submissions to confirm alignment with quality guidelines for new reviews and recertifications.
  • Reactive support: Provide phone and/or email support for live advertisers, ensuring timely and effective resolution of issues.
  • Product operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language-specific support is required; process Google Guarantee claims per qualification guidelines.
  • Quality monitoring and improvement operations: Review live provider quality results and work with partners to improve performance.
  • Provider support and retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations.
  • Properly prepare and set expectations with businesses about the onboarding and go-live process.

Requirements

  • Native level of German.
  • Ability to speak and write English fluently.
  • Experience in a fast-paced, scaled operations environment.
  • Experience working in a call center environment.
  • Experience working in a customer-facing role.
  • Extremely high attention to detail and strong organizational skills.
  • Structured communicator, both written and spoken.
  • Ability to produce high-quality work under strict deadlines.
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel.
  • Ability to work independently and complete day-to-day tasks with minimal supervision.

What We Offer

  • Competitive salary: 22,200€ gross/year + up to 1,000€ gross/year in bonus.
  • Hybrid working model in Barcelona.
  • Permanent contract.
  • Referral program: Bring a friend and get a referral fee (up to 2,000€ depending on the language/project).
  • Intense specific sales training.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Established career path to grow within the project.
  • Continuous training and certifications.
  • Bi-weekly, monthly, or quarterly contests.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements, and personal development.


  • Laza, Orense, España Cross Border Talents A tiempo completo

    Customer Support OpportunityWe are seeking a Native German Speaker to join our team as a Customer Support Specialist for a leading Online Video Platform. The ideal candidate will have excellent communication skills, both verbal and written, and a strong understanding of customer service principles.Key Responsibilities:Provide high-quality customer support to...


  • Laza, Orense, España Cpm International A tiempo completo

    Customer Service RoleAt CPM International, we're committed to delivering exceptional customer experiences across our global markets. As a Customer Support Specialist, you'll play a vital role in providing timely and professional support to our clients worldwide.Key Responsibilities:Handling customer inquiries via telephone, email, and social mediaProviding...


  • Laza, Orense, España Cpm International A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at CPM International. As a key member of our operations team, you will be responsible for ensuring the smooth daily operation of our services by handling contacts over the telephone and by email.You will be the primary point of contact for our drivers and...


  • Laza, Orense, España Siteminder A tiempo completo

    About the Customer Support RoleWe're looking for a skilled Customer Support Specialist to join our team at SiteMinder. As a key member of our support team, you'll be responsible for providing exceptional technical assistance and advice to our customers and partners across the region.Key Responsibilities:Provide technical support to all SiteMinder labelled...


  • Laza, Orense, España Cpm International A tiempo completo

    We are seeking a highly skilled Customer Support Specialist to join our team at CPM International. This role offers an exciting opportunity to work with a global organization and provide exceptional customer service to our clients.About the Role:We are looking for a passionate and proactive individual to support our customers across various languages. As a...


  • Laza, Orense, España Bosch Group A tiempo completo

    Are you passionate about technology and cars? If so, Bosch Service Solutions is the perfect place for you. As a Customer Support Specialist, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.You will provide assistance with questions on the product...


  • Laza, Orense, España Cpm International A tiempo completo

    About the Role We are seeking a Customer Support Advisor to join our team at CPM International. As a key member of our operations team, you will play a vital role in ensuring the smooth daily operation of our services. Your primary responsibility will be to handle customer contacts over the telephone and via email, providing timely and effective support to...


  • Laza, Orense, España Siteminder A tiempo completo

    We're looking for a highly skilled Customer Support Specialist to join our team at SiteMinder. As a key member of our customer-facing team, you'll provide technical assistance and advice to our customers and partners across the region.Your knowledge and insights will be crucial in maintaining the SiteMinder brand and providing opportunities for our customers...


  • Laza, Orense, España Bosch Group A tiempo completo

    Role OverviewWe are seeking a skilled Customer Support Specialist to join our team at the Bosch Group. As a key member of our service team, you will be responsible for providing exceptional customer service and support to our clients.Main ResponsibilitiesManage incoming contacts from customers, including phone calls, emails, and lettersAssist customers by...


  • Laza, Orense, España Cross Border Talents A tiempo completo

    Job Title: German Junior Campaign SpecialistAre you passionate about digital marketing and looking for a challenging role in a fast-paced environment? We are seeking a highly motivated and organized German Junior Campaign Specialist to join our team.About the Role:Partner with new clients to develop their first online advertising campaignsWork towards...


  • Laza, Orense, España Cross Border Talents A tiempo completo

    Job Title: German Junior Campaign SpecialistAre you passionate about digital marketing and looking for a challenging role in a fast-paced environment? We are seeking a highly motivated and organized German Junior Campaign Specialist to join our team.About the Role:Partner with new clients to develop their first online advertising campaignsWork towards...


  • Laza, Orense, España Cpm International A tiempo completo

    Customer Support AdvisorAt CPM International, we're revolutionizing transportation on a global scale by leveraging cutting-edge innovations. Our mission is to create a more sustainable and efficient future for transportation worldwide.About the RoleWe're seeking a Customer Support Advisor to join our team in Barcelona, Spain. As a key member of our...


  • Laza, Orense, España Cpm International A tiempo completo

    Customer Support AdvisorAt CPM International, we're revolutionizing transportation on a global scale by leveraging cutting-edge innovations. Our mission is to create a more sustainable and efficient future for transportation worldwide.About the RoleWe're seeking a Customer Support Advisor to join our team in Barcelona, Spain. As a key member of our...


  • Laza, Orense, España Cpm International A tiempo completo

    Customer Support Specialist with English FluencyCpm International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.As a Customer Support Specialist with English...


  • Laza, Orense, España Teleperformance Spain A tiempo completo

    Customer Support Specialist - Spanish Language ExpertTeleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Verification Operations:...


  • Laza, Orense, España Bosch Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at the Bosch Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their queries and concerns are addressed in a timely and professional manner.Main ResponsibilitiesManage incoming...


  • Laza, Orense, España Teleperformance Spain A tiempo completo

    Job DescriptionJob Title: German Business Development SpecialistJob Summary:We are seeking a highly skilled German Business Development Specialist to join our team at Teleperformance Spain. As a Sales Development representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, and driving new business...


  • Laza, Orense, España Cpm International A tiempo completo

    Customer Support Role OverviewAt CPM International, we're seeking a highly skilled and multilingual Customer Support Specialist to join our team. As a key member of our Internal Customer Service team, you'll be responsible for providing exceptional customer service to our clients worldwide.Key Responsibilities:Ensure the highest standard of calls,...


  • Laza, Orense, España Cross Border Talents A tiempo completo

    About the JobWe are searching for a highly skilled Technical Support Expert to join our team in Barcelona, Spain. As a critical member of our global support team, your primary responsibility will be to provide top-notch assistance to our customers via various channels. Key responsibilities include:Key Responsibilities:Answer customer inquiries via email,...


  • Laza, Orense, España Siteminder A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Solutions Consultant to join our team at SiteMinder. As a key member of our customer support team, you will provide technical assistance and advice to our customers and partners across the region.Your knowledge and insights will be crucial in maintaining the SiteMinder brand and providing opportunities...