Global Customer Support Specialist, Spain Position
hace 1 mes
We are searching for a highly skilled Technical Support Expert to join our team in Barcelona, Spain. As a critical member of our global support team, your primary responsibility will be to provide top-notch assistance to our customers via various channels. Key responsibilities include:
Key Responsibilities:- Answer customer inquiries via email, phone, and chat
- Analyze customer setups and previous interactions to provide tailored solutions
- Troubleshoot complex technical issues related to software, hardware, and logistics
- Elevate complex cases with context to the reason for escalation
- Native-level German and C1-level English
- Prior experience in customer-facing roles (B2B or B2C)
- Background in multi-channel customer support
- Strong listening and communication skills, written and verbal
- Ability to work through intricate technical problems
- Full-time, permanent contract
- Relocation package: flight tickets and €600
- Schedule: 08.00-22.00, Monday-Sunday (2 free days/week)
- Work from our Barcelona office
- Salary: €22,000 gross/year
- Continuous training and development
- Dynamic work environment with great colleagues and personal development opportunities
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