Multilingual Account Strategist with E-commerce Focus
hace 4 semanas
Teleperformance is a global leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 languages and dialects, across 88 countries and all continents on behalf of major international companies.
Salary and BenefitsWe offer a competitive salary, ranging from €50,000 to €70,000 per annum, depending on experience. Additionally, our employees enjoy benefits such as a hybrid working model, referral program, intense sales training, and continuous professional development opportunities.
About the RoleWe are seeking a highly skilled Multilingual Account Strategist to join our team. As an Account Strategist, you will be responsible for:
- Reaching out to active clients and assisting them in setting up their Local Services Ads (LSA) accounts;
- Providing ongoing support, including answering questions, troubleshooting issues, and offering guidance on best practices;
- Identifying and resolving any issues that may arise with accounts;
- Optimizing profiles based on the latest guidelines;
- Communicating changes in the product to achieve high adoption among the portfolio.
To succeed in this role, you will need:
- A Bachelor's degree in business, marketing, or a related field; or practical experience;
- A strong understanding of Local Services Ads;
- Excellent communication and problem-solving skills;
- The ability to work independently and as part of a team;
- Strong analytical and reporting skills;
- Experience with Salesforce and other CRM systems.
As a Multilingual Account Strategist at Teleperformance Spain, you can expect:
- A dynamic business casual environment with colleagues of all ages;
- A highly motivated team;
- Continuous training and certifications within Google products;
- A permanent presence of coaches who facilitate your personal and professional development;
- An established career path to grow within the project;
- Bi-weekly, monthly, or quarterly contests;
- Employment with the world's largest provider of contact center services.
This is a full-time position (39 hours/week) in Barcelona, with a minimum tenure of 9 months in your current role. Fluency in English and full professional proficiency or native level of French are required.
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