Customer Support Professional for European Expansion

hace 1 mes


Laza, Orense, España Cpm International A tiempo completo

About Us
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to diverse markets. We specialize in customer service, sales, and technical support solutions for clients worldwide.

Our Mission
We strive to create an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. Our commitment to providing equal opportunities ensures everyone feels included from the start of their journey within CPM.

Job Summary
We are looking for a Customer Support Professional to join our dynamic team in Barcelona, Spain. As a key member of our operations team, you will play a crucial role in building and operating our exceptional on-demand services. Your primary responsibilities will include handling customer contacts over the phone and via email, prioritizing customer satisfaction, and providing timely responses to driver and passenger queries.

Key Responsibilities
• Ensure the smooth daily operation of our services by handling customer contacts in a professional and timely manner.
• Prioritize customer satisfaction by providing excellent service and going the extra mile with every interaction.
• Support our drivers and passengers by responding to their questions and concerns in a prompt and efficient manner.
• Strive for first-contact resolution to address customer queries efficiently and satisfactorily.
• Follow internal processes and systems to resolve customer issues and take the recommended next best actions.
• Demonstrate a full understanding of Via and its brand values.

Requirements
• Fluent level of both written and spoken German.
• Ability to communicate clearly and effectively in written and spoken English.
• Experience in the customer service industry and ideally in a Contact Centre environment.
• Be patient and empathic, as you will be supporting a paratransit service.
• Autonomous and fast learner, with a proactive attitude and a 'can-do' spirit.
• Solution-oriented, providing the correct and best outcome for the customer.
• Passionate about delivering a great customer experience and building rapport with customers.
• Well-organized and able to prioritize workload, with the ability to work under pressure and remain calm in stressful situations.

What We Offer
• Starting date: December, 2024.
• Contract: Temporary (6-months).
• Salary: 21,000€ gross per year.
• Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday.
• Shifts available: 8am - 5pm or 11am - 8 pm (5 days/week).
• Rotative weekends, two weekends off per month guaranteed.
• Work Model: Hybrid working model.
• Fully Paid Training that optimally prepares you for your job - 2 weeks duration (office-based).
• 24 holiday days per year on a full-time basis.
• Best-in-class people engagement activities and programs.
• Ongoing training and development, and an opportunity to cultivate a new and exciting career in a high-growth environment.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialized LinkedIn training courses.
• Location: Barcelona, Spain.



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