Customer Support Professional for European Expansion
hace 1 mes
About Us
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to diverse markets. We specialize in customer service, sales, and technical support solutions for clients worldwide.
Our Mission
We strive to create an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. Our commitment to providing equal opportunities ensures everyone feels included from the start of their journey within CPM.
Job Summary
We are looking for a Customer Support Professional to join our dynamic team in Barcelona, Spain. As a key member of our operations team, you will play a crucial role in building and operating our exceptional on-demand services. Your primary responsibilities will include handling customer contacts over the phone and via email, prioritizing customer satisfaction, and providing timely responses to driver and passenger queries.
Key Responsibilities
• Ensure the smooth daily operation of our services by handling customer contacts in a professional and timely manner.
• Prioritize customer satisfaction by providing excellent service and going the extra mile with every interaction.
• Support our drivers and passengers by responding to their questions and concerns in a prompt and efficient manner.
• Strive for first-contact resolution to address customer queries efficiently and satisfactorily.
• Follow internal processes and systems to resolve customer issues and take the recommended next best actions.
• Demonstrate a full understanding of Via and its brand values.
Requirements
• Fluent level of both written and spoken German.
• Ability to communicate clearly and effectively in written and spoken English.
• Experience in the customer service industry and ideally in a Contact Centre environment.
• Be patient and empathic, as you will be supporting a paratransit service.
• Autonomous and fast learner, with a proactive attitude and a 'can-do' spirit.
• Solution-oriented, providing the correct and best outcome for the customer.
• Passionate about delivering a great customer experience and building rapport with customers.
• Well-organized and able to prioritize workload, with the ability to work under pressure and remain calm in stressful situations.
What We Offer
• Starting date: December, 2024.
• Contract: Temporary (6-months).
• Salary: 21,000€ gross per year.
• Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday.
• Shifts available: 8am - 5pm or 11am - 8 pm (5 days/week).
• Rotative weekends, two weekends off per month guaranteed.
• Work Model: Hybrid working model.
• Fully Paid Training that optimally prepares you for your job - 2 weeks duration (office-based).
• 24 holiday days per year on a full-time basis.
• Best-in-class people engagement activities and programs.
• Ongoing training and development, and an opportunity to cultivate a new and exciting career in a high-growth environment.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialized LinkedIn training courses.
• Location: Barcelona, Spain.
-
German Customer Support Specialist
hace 1 mes
Laza, Orense, España Cross Border Talents A tiempo completoCustomer Support OpportunityWe are seeking a Native German Speaker to join our team as a Customer Support Specialist for a leading Online Video Platform. The ideal candidate will have excellent communication skills, both verbal and written, and a strong understanding of customer service principles.Key Responsibilities:Provide high-quality customer support to...
-
German Language Customer Support Professional
hace 2 días
Laza, Orense, España Blu Selection Spain A tiempo completoJob OverviewWe are seeking a highly skilled German language customer support professional to join our team in Lisbon, Portugal.About the RoleThis is an exciting opportunity for a motivated and detail-oriented individual to provide exceptional customer service to our clients. As a German Speaking Customer Support Representative, you will be responsible...
-
Customer Support Representative for Automotive Services
hace 3 semanas
Laza, Orense, España Bosch Group A tiempo completoAbout the RoleWe are seeking a skilled Customer Support Representative to join our team at Bosch Service Solutions. This is an exciting opportunity for individuals who are passionate about technology and customer service.Job OverviewIn this role, you will provide assistance to customers worldwide, handling inquiries related to products, import/export...
-
Laza, Orense, España Cross Border Talents A tiempo completoJob Title: Customer Support Representative for Finnish Market in BarcelonaAt Cross Border Talents, we're seeking a highly skilled and motivated individual to join our customer support team in Barcelona. As a Customer Support Representative for the Finnish market, you will play a key role in delivering exceptional customer experiences and contributing to the...
-
Laza, Orense, España Blu Selection Spain A tiempo completoEmbark on a new career journey with Blu Selection Spain and unlock your potential in the tech sector. As an International Sales and Customer Support Professional, you will play a crucial role in delivering outstanding customer experiences and driving sales growth. Our team is seeking driven individuals who are passionate about helping customers and excited...
-
Customer Support Advisor for International Travellers
hace 4 semanas
Laza, Orense, España Teleperformance Spain A tiempo completoJob Description:We are seeking a highly skilled and empathetic Customer Support Advisor to join our team. As a representative of our prestigious travel company, you will be the primary point of contact for international travellers, responsible for understanding and addressing their needs.About the Role:This is a full-time position, requiring 38.5 hours of...
-
Laza, Orense, España Cpm International A tiempo completoAbout CPM International">CPM International is a dynamic organization that values care, curiosity, and collaboration. We strive to foster an inclusive environment where diversity is celebrated in all its forms.">About the Role">We are seeking an enthusiastic Customer Support Professional fluent in Gaelic to join our team. As a key member of our support team,...
-
Global Customer Support Specialist
hace 1 mes
Laza, Orense, España Cpm International A tiempo completoAbout the RoleCpm International is seeking a highly skilled and customer-focused professional to join our team as a Global Customer Support Specialist. We offer a unique opportunity to work with a global brand like New Balance, providing multilingual support to customers worldwide.Key ResponsibilitiesProvide exceptional customer service to New Balance...
-
Customer Support Representative
hace 7 días
Laza, Orense, España Bosch Group A tiempo completoAbout UsWe are part of the Bosch Group, a leading global motor company that provides services and complex technology-driven solutions in Business Process Outsourcing.Our team operates in the Building and Energy Technologies unit, working with clients from various sectors, including automotive, travel, tourism, building, and telecommunications.We pride...
-
Customer Support Specialist
hace 1 mes
Laza, Orense, España Siteminder A tiempo completoAbout the Customer Support RoleWe're looking for a skilled Customer Support Specialist to join our team at SiteMinder. As a key member of our support team, you'll be responsible for providing exceptional technical assistance and advice to our customers and partners across the region.Key Responsibilities:Provide technical support to all SiteMinder labelled...
-
Laza, Orense, España Blu Selection Spain A tiempo completo**Career Opportunity in Lisbon, Portugal**We are seeking a Customer Support Expert to join our dynamic team in Lisbon. As a key member of our support team, you will play a crucial role in delivering exceptional customer service to our clients.**Responsibilities:**Respond to customer inquiries via phone, email, or chat, providing accurate and helpful...
-
Laza, Orense, España Cross Border Talents A tiempo completo**Customer Support Representative for Icelandic Market**We are seeking a Junior Customer Support Representative to join our team in Barcelona. As a native or fluent Icelandic speaker, you will provide exceptional customer support through phone, email, and chat in Icelandic.**Key Responsibilities:**Provide customer support through various communication...
-
Slovenian Customer Support Expert in Barcelona
hace 4 semanas
Laza, Orense, España Cross Border Talents A tiempo completoJob Description:At Cross Border Talents, we are seeking a highly skilled Slovenian customer support expert to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and live chat.About the Role:As a customer support expert, you will be working...
-
Laza, Orense, España Cpm International A tiempo completoAbout UsCpm International is a global leader in multilingual support, operating in over 30 countries. We pride ourselves on delivering tailored solutions to diverse markets through exceptional customer service, sales, and technical support.Job SummaryWe are seeking a highly skilled Customer Support Specialist with fluent Russian and Ukrainian language...
-
Customer Support Specialist
hace 1 mes
Laza, Orense, España Teleperformance Spain A tiempo completoCustomer Support Specialist - Spanish Language ExpertTeleperformance Spain is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Verification Operations:...
-
Customer Support Ambassador in International Travel Industry
hace 4 semanas
Laza, Orense, España Teleperformance Spain A tiempo completoJob SummaryWe are seeking an experienced customer support professional to join our team as a Customer Support Ambassador. As a key member of our international travel company, you will be responsible for delivering exceptional customer service to our global clients.About the RoleThe ideal candidate will possess excellent communication and problem-solving...
-
Global Customer Support Specialist
hace 1 semana
Laza, Orense, España Cpm International A tiempo completoCustomer Service Representative OpportunityCpm International, a global presence in over 30 countries, is seeking an exceptional customer service representative to join our team. This temporary (3-month contract with 1-month probation period) part-time position offers the chance to work in a dynamic environment, supporting clients worldwide.About Us: As a...
-
German Customer Support Specialist
hace 1 mes
Laza, Orense, España Teleperformance Spain A tiempo completoJob SummaryTeleperformance Spain, a leading customer experience management company, is seeking highly skilled professionals to join their team as German Customer Support Specialists. As a key member of the team, you will be responsible for providing exceptional support to customers, ensuring their needs are met, and delivering a positive...
-
Customer Service Expert for New Balance
hace 1 mes
Laza, Orense, España Cpm International A tiempo completoCompany OverviewCPM International is a global company with a presence in over 30 countries, offering multilingual support tailored to diverse markets. We prioritize customer service, sales, and technical support solutions for clients worldwide.Salary:€14,625 gross per yearJob Description:We are looking for an extraordinary individual to collaborate with...
-
Laza, Orense, España Cross Border Talents A tiempo completoCompany Overview: At Cross Border Talents, we foster a dynamic environment that encourages collaboration and growth. Our team is dedicated to helping clients succeed in international markets.">Salary: We offer a competitive salary of approximately €25,000 per annum, commensurate with experience, plus additional benefits that enhance your overall...