Customer Experience Specialist

hace 7 días


Madrid, Madrid, España American Express Services Europe Limited A tiempo completo

At American Express Services Europe Limited, we're committed to delivering exceptional customer experiences that drive loyalty and growth. As a Customer Experience Specialist - Global Premium Services, you'll play a critical role in ensuring our premium merchants receive top-notch support across multiple channels, including phone, email, and live chat.

The ideal candidate will have a strong consultative approach, excellent problem-solving skills, and the ability to think on their feet. You'll be responsible for resolving merchant and internal partner enquiries/ issues efficiently, anticipating customer needs, and proactively identifying opportunities to drive improvements in customer experience.

We're looking for someone with a passion for learning, a growth mindset, and excellent communication and relationship-building skills. If you're self-motivated, agile, and able to operate with a high degree of autonomy, we'd love to hear from you.

In this role, you'll have the opportunity to work closely with different lines of businesses within American Express to ensure best-in-class and consistent customer experience across all touchpoints. You'll also contribute to process improvements, analyze metrics, and develop solutions to drive business outcomes.

Key Responsibilities:



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