Customer Experience Specialist
hace 4 semanas
About Olala Homes
Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We operate a diverse portfolio of over 1200 accommodation units, including short-term rentals, hotels, and unique stays, as well as 10 food and beverage assets across multiple countries in Europe, Asia, and the Middle East. Our mission is to deliver exceptional hospitality experiences while promoting sustainable travel practices.
Your Role
We are seeking a detail-oriented and customer-focused Customer Experience Specialist to join our team. As a key member of our Customer Care department, you will be responsible for providing top-notch guest support and reporting directly to our Customer Care supervisor. This is an excellent opportunity to gain hands-on experience in the vacation rental industry and contribute to the growth of our company.
Key Responsibilities
- Provide professional, prompt, and friendly guest support by actively listening to guests and responding in a way that exceeds their expectations
- Identify and resolve issues efficiently using available resources
- Respond to inquiries and handle guest queries via various channels, including email, WhatsApp, and social media
- Suggest innovative ideas to enhance sales and improve customer satisfaction
What You'll Bring
- Excellent communication skills (written and verbal)
- Excellent negotiation skills
- Problem-solving ability
- Sense of responsibility
- Multi-tasking capability
Requirements
- Spanish and English proficiency, with a third language (Portuguese, Greek, or French) highly valued
- Self-starter with a creative approach
- Ability to work in a dynamic environment
- Passion for delivering exceptional customer experiences
- Flexibility, resilience, and adaptability
- Comfortable working in cross-functional teams
Benefits
At Olala Homes, we foster a vibrant and inclusive work environment that celebrates individuality and diversity. We prioritize energy-efficient practices and community projects that promote cultural preservation and sustainability. Additionally, we strive to create a workplace that encourages creativity, innovation, and collaboration.
Earnings Estimate
The estimated annual salary for this position is approximately €25,000 - €35,000, depending on qualifications and experience. Please note that this estimate is based on market data and may vary based on individual circumstances.
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