Customer Service Sales Representative
hace 3 días
Unlock Your Potential as a Customer Service Sales Representative
In Valencia, Spain, we're looking for talented individuals to join our team as CUSTOMER SERVICE SALES REPRESENTATIVES. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth. We offer a dynamic work environment that fosters personal and professional development.
About the Role:
- Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests.
- Handle outbound calls when necessary to solve issues with customers and different internal business units.
- Create quotes and follow up with cross-selling/up-selling and a proactive service attitude.
- Maintain personal knowledge of the Store portfolio and Post-sales processes.
- Initiate & manage Customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations.
Requirements:
- We're seeking candidates with proficient or bilingual level German and advanced English skills.
- A minimum of 1-year relevant experience is required.
- Strong communication, customer-facing, and customer-care skills are essential.
- Familiarity with sales techniques, including up-cross-selling, objection handling, etc.
- Achievement-oriented, customer-driven, and motivated to work in sales.
- IT knowledge and technical understanding are highly valued.
The Perks:
- An estimated annual salary of €28,000-€38,000 depending on experience.
- A competitive benefits package, including medical insurance, retirement plans, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career prospects.
Webhelp Spain offers a diverse, inclusive, and authentic workplace where everyone has the opportunity to thrive. If you're passionate about delivering exceptional customer experiences and eager to grow your career, apply now
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