Customer Service and Sales Representative

hace 4 semanas

Valencia, Valencia, España Graybar A tiempo completo
Job Summary:

The Customer Service – Inside Sales Representative at Graybar Canada plays a crucial role in providing exceptional customer service and driving sales growth. This individual will proactively seek out customer needs to offer tailored solutions that meet their requirements.

This position requires a high level of service, delivering top-notch customer care in accordance with corporate objectives and revenue goals.

Main Responsibilities:

  • Handle incoming and outgoing customer calls in a professional and courteous manner, with a focus on soliciting orders from the existing customer base.
  • Coordinate the prompt handling of customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims.
  • Provide timely and effective written correspondence to customers.
  • Support Account Managers by offering technical support to customers and end users, as well as sharing information to provide a comprehensive Graybar solution.
  • Consult with clients and customers after a sale to resolve issues and provide ongoing support.
  • Provide customer feedback to the Branch Manager in a timely manner.
  • Participate in training sessions, trade shows, branch meetings, and sales meetings as requested.
  • Stay informed about local competition and market conditions.
  • Track stock out items and recommend new stock items.
  • Address product-related issues, such as defective products, returns, and warranty situations.

Preferred Skills and Experience:

  • Minimum Grade 12 education; a technical background or post-secondary education is considered an asset.
  • Broad knowledge of Graybar Canada's products and services, with the ability to effectively present them to customers.
  • One to three years of related sales experience is considered an asset.
  • Excellent time management and organizational skills.
  • Strong relationship-building skills to cultivate and develop customer loyalty.
  • Ability to work with all levels of employees and management, both internally and externally.
  • Strong customer service and troubleshooting skills.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Basic mathematical skills.
  • Excellent spoken and written communication skills.
  • Demonstrate honesty and integrity.
  • Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
  • Willingness to go the extra mile.
  • Proven proficiency with Microsoft Office products, including Outlook, Excel, Word, and PowerPoint.

What We Offer:

  • A competitive compensation and benefits package.
  • No evening or weekend shifts.
  • Telus Health Virtual Care.
  • Cost-shared health and dental benefits.
  • Life and AD&D insurance.
  • Employee profit-sharing program.
  • Long-term disability benefits.
  • Group RRSP matching.
  • Corporate fitness membership program.
  • Employee share purchase program.
  • Computer purchase plan.
  • Tuition reimbursement program.
  • Service awards program.

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