Sales and Customer Service Representative for E-Commerce Operations
hace 4 semanas
The Q2 e-commerce platform is seeking an experienced Sales and Customer Service Representative to provide exceptional support to B2B businesses, primarily boutiques, selling our brand in the United States.
Key Responsibilities:
Order Management
Handle all aspects of order management, focusing on providing sales and customer service to American customers via phone, email, and chat.
Customer Service
Provide the highest level of American customer care, resolving order-related issues by liaising between clients and internal/external groups.
Sales Goals
Maximize online sales and repeat customers through phone/email communication in the United States of America.
Requirements
Fashion e-commerce sales and customer service experience, with a client-centric mentality, detail-oriented, and a positive can-do attitude.
Additional Skills
Computer proficient (Microsoft Suite), excellent written and verbal skills, and the ability to prioritize and multi-task in a dynamic environment.
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