Technical Support and Business Development Specialist
hace 1 día
Role Overview
">The Legends Agency is seeking a highly skilled Customer Technical Support & Business Development Consultant to join their team in South Africa. This role is crucial in expanding the client's footprint in Southern Africa and providing top-tier support for their asset wear management software.
">Key Responsibilities:
">• Technical Support Software Assistance: Provide expert technical assistance to customers using the asset wear management software, including troubleshooting and resolving issues.
">• Data Integration: Assist clients with data integration tasks to ensure seamless operation with their solutions.
">• SQL & Power BI Reporting: Develop and execute SQL queries, as well as build and customize Power BI reports based on client needs.
">• System Testing & Data Fixing: Participate in system testing and address data discrepancies as required.
">Business Development:
">• Market Expansion: Identify and pursue new business opportunities in Southern Africa to grow the client's market presence.
">• Client Relationship Management: Cultivate and maintain strong relationships with potential and existing clients, ensuring high levels of satisfaction and loyalty.
">• Marketing Insight: Collaborate with the team to create and implement marketing strategies that align with business objectives.
">Requirements:
"> Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
"> Proficiency in software troubleshooting and asset management systems.
"> Experience with SQL, Power BI, and data integration.
"> Familiarity with machinery, particularly undercarriage, buckets, and trays (training will be provided).
"> Proven experience in business development, sales, or client relationship management.
"> Ability to think strategically and identify opportunities for business growth.
"> Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients.
"> Strong analytical skills with the ability to diagnose and resolve complex technical issues.
"> Commitment to providing exceptional customer service and maintaining long-term client relationships.
">Salary: The salary for this role is estimated to be around $60,000 - $80,000 per annum, depending on experience.
">Location: Remote work may be considered, but the ideal candidate will be located in South Africa.
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