Technical Support and Business Development Specialist

hace 1 día


Madrid, Madrid, España The Legends Agency A tiempo completo

Role Overview

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The Legends Agency is seeking a highly skilled Customer Technical Support & Business Development Consultant to join their team in South Africa. This role is crucial in expanding the client's footprint in Southern Africa and providing top-tier support for their asset wear management software.

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Key Responsibilities:

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Technical Support Software Assistance: Provide expert technical assistance to customers using the asset wear management software, including troubleshooting and resolving issues.

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Data Integration: Assist clients with data integration tasks to ensure seamless operation with their solutions.

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SQL & Power BI Reporting: Develop and execute SQL queries, as well as build and customize Power BI reports based on client needs.

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System Testing & Data Fixing: Participate in system testing and address data discrepancies as required.

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Business Development:

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Market Expansion: Identify and pursue new business opportunities in Southern Africa to grow the client's market presence.

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Client Relationship Management: Cultivate and maintain strong relationships with potential and existing clients, ensuring high levels of satisfaction and loyalty.

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Marketing Insight: Collaborate with the team to create and implement marketing strategies that align with business objectives.

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Requirements:

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œ Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.

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œ Proficiency in software troubleshooting and asset management systems.

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œ Experience with SQL, Power BI, and data integration.

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œ Familiarity with machinery, particularly undercarriage, buckets, and trays (training will be provided).

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œ Proven experience in business development, sales, or client relationship management.

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œ Ability to think strategically and identify opportunities for business growth.

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œ Excellent verbal and written communication skills, capable of conveying technical information to non-technical clients.

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œ Strong analytical skills with the ability to diagnose and resolve complex technical issues.

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œ Commitment to providing exceptional customer service and maintaining long-term client relationships.

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Salary: The salary for this role is estimated to be around $60,000 - $80,000 per annum, depending on experience.

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Location: Remote work may be considered, but the ideal candidate will be located in South Africa.



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