Customer Experience Ambassador for Polish Travelers

hace 3 semanas


Barcelona, Barcelona, España Ttec A tiempo completo

Be part of an award-winning team at TTEC, where you'll have the opportunity to create and deliver exceptional customer experiences. As a Customer Service Representative in support of Booking.Com, working on site in Krakow, Poland, you'll be responsible for resolving customer issues, providing accurate information, and ensuring a high level of partner service.

About the Role

In this role, you'll be the first point of contact for customers, answering their inquiries and resolving their issues in a timely and professional manner. You'll work closely with our team to ensure that every customer interaction is positive and memorable.

Responsibilities
  • Answer incoming communications from customers
  • Conduct research to provide accurate answers to customer queries
  • Resolve basic questions and queries related to modifications, rates, and availability
  • Provide accurate and complete information using the right tools and processes
About You

To be successful in this role, you'll need to have excellent communication skills, both written and verbal. You'll also need to be fluent in Polish and English, with a high school diploma or equivalent. Prior customer service experience is a plus, but not required. We're looking for someone who is computer savvy, resident in Poland, and able to relocate to Krakow if needed.

What We Offer
  • A competitive salary of approximately €14,500 per year
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive benefits package
  • The chance to work with a diverse and community-minded organization

We're committed to providing our employees with a career-growth opportunity and a chance to make a real difference in the lives of our customers. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you



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