Bilingual Customer Service Expert

hace 7 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

Location: Bulgaria (Hybrid/Remote)

Schedule: Monday to Saturday, 11:00 AM – 8:00 PM

Job Summary: We are seeking a highly motivated and detail-oriented Bilingual Customer Service Expert to join our team in Bulgaria. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via phone, email, and chat.

About the Role:

  • You will be working with customers who speak Portuguese, assisting them with their inquiries, resolving issues, and providing product information in a friendly and professional manner.
  • Your excellent communication skills will enable you to effectively resolve complex customer complaints and provide solutions that meet their needs.
  • You will work closely with your team to improve customer satisfaction and retention.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide product information and resolve customer complaints in a fair and consistent manner.
  • Work collaboratively with the team to achieve customer satisfaction goals.

Requirements:

  • Fluency in Portuguese (spoken and written) is a must.
  • Basic English skills to communicate with the team.
  • Good communication skills and a willingness to learn.
  • Comfortable using computers and learning new tools.

What We Offer:

  • A competitive salary of approximately $22,000 per year, depending on experience.
  • A hybrid/remote work setup for a flexible schedule.
  • Full training to help you get started and grow.
  • A welcoming and friendly team that supports you.

Company Overview: At Cross Border Talents, we believe in the importance of providing exceptional customer service to our clients. Our team is dedicated to helping individuals succeed in their careers, and we offer a supportive and inclusive work environment.



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