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Customer Care
hace 2 meses
We are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients in the US market.
Key Responsibilities- Provide advisory and support services to our clients regarding the order process.
- Answer customer requests via phone calls and emails.
- Offer best-in-class customer service based on a deep understanding of e-commerce business.
- Collaborate with cross-functional teams to troubleshoot product/customer-related issues.
- Native-level proficiency in US English, with additional languages a plus.
- Previous experience in customer care or a service-oriented industry.
- Strong organizational skills and ability to work under pressure.
- Proactive and flexible, with a focus on teamwork and customer satisfaction.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- Recognition and rewards for outstanding performance.
Mytheresa is a leading global digital luxury shopping platform, dedicated to providing a unique and exceptional shopping experience for high-end luxury shoppers. We are passionate about creating a diverse and inclusive team that shares our values and commitment to excellence.
