Customer Care Fashion Advisor
hace 2 días
We are seeking a highly skilled Customer Care Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.
Key Responsibilities- Provide advisory and support services to our international premium clients concerning the order process.
- Answer customer requests (phone calls and e-mails) and provide the best-in-class customer service based on a fine understanding of the nature of e-commerce business.
- Coordinate with cross-functional teams to troubleshoot product/customer-related issues.
- Train and work with our team to continuously improve internal processes.
- Excellent verbal and written knowledge of US English at native level.
- First experience in the customer care or any other service-oriented industry.
- Conscientiousness when dealing with customer data.
- Flexibility and ability to work under pressure, capacity for teamwork.
- Proactive, good organizational skills, and time management.
- Working computer skills required (MS-Office).
- Experience with ticketing systems preferred.
- Up to 32 days of holiday, depending on the length of service.
- Mobile office / Mobile office abroad (Job and position permitting).
- Language e-learning courses.
- Staff discount.
- Flexible remuneration benefits (ticket restaurant, transport, and child care).
- Discounted membership for selected sports platforms gyms.
- Private health insurance.
- Individual support on mental health well-being.
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high-quality service operations.
We are a fast-growing company with over 1,200 employees from over 70 countries. Creating a strong, diverse, and inclusive team is essential for Mytheresa. For us, your expertise and motivation matter more than your individual walk of life.
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