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Customer Care
hace 1 mes
Job Description:
We are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.
Key Responsibilities:
- Provide advisory and support services to our international premium clients concerning the order process.
- Answer customer requests and provide the best in class customer service based on a fine understanding of the e-commerce business.
- Continuous improvement of internal processes.
- Coordinate with cross-functional teams to troubleshoot product/customer related issues.
Requirements:
- Excellent verbal and written knowledge of US English at native level.
- First experience in the customer care or any other service-oriented industry.
- Conscientiousness when dealing with customer data.
- Flexibility and ability to work under pressure, capacity for teamwork.
- Proactive, good organizational skills and time management.
- Working computer skills required (MS-Office).
- Experience with ticketing systems preferred.
What We Offer:
- Up to 32 days of holiday, depending on the length of service.
- Mobile office / Mobile office abroad (Job and position permitting).
- Language & e-learning courses.
- Staff discount.
- Flexible remuneration benefits (ticket restaurant, transport and child care).
- Discounted membership for selected sports platforms & gyms.
- Private health insurance.
- Individual support on mental health & well-being.
About Mytheresa:
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high-quality service operations.
