Customer Service Representative With Advanced German Language Skills

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview


CPM International is a global organization with operations in over 30 countries. We deliver multilingual support to cater to diverse markets worldwide. Our focus lies in customer service, sales, and technical support solutions for clients globally.



About Us


We are an inclusive company that welcomes diversity and celebrates unique styles. Our workplace fosters an environment where everyone feels empowered to bring their whole self to work. As part of our team, you will contribute to a vibrant and innovative culture.



About Our Client


Our client is home to renowned hygiene, health, and nutrition brands trusted by people worldwide. As a Customer Support Agent, you will handle customer inquiries through various channels and strive for first-contact resolution.



What We Value


We prioritize passion for customer support, proactive problem-solving, and teamwork. We aim to achieve high-quality consumer service while working towards personal and team targets.



Your Role


You will work collaboratively with consumers to answer product information requests and resolve queries professionally. You will analyze problems, offer individual solutions, and provide an omnichannel service via telephone, email, chat, and social media.



Requirements


To excel in this role, you will need:



  • A fluent level of German with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving


Benefits


We offer:



  • A competitive salary of €17,537.76 gross per year
  • Incentives for top performance
  • Holidays: 2 accrued days per month / 24 calendar holidays per year
  • Paid bank holidays + 1 extra day in lieu
  • A hybrid model with 4 days per month at the office and the rest working from home
  • Training: 2 weeks of full-time training based in the office
  • Ongoing training and development opportunities
  • An Employee Assistance Program for free, confidential, and impartial guidance and support


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