Customer Service Representative with Exceptional German Language Skills

hace 1 mes


Barcelona, Barcelona, España CPM A tiempo completo
Job Description

Cultivate a fulfilling career as a Customer Service Representative with CPM International, where you will have the opportunity to engage with customers from diverse markets and provide exceptional support in various languages. Our global presence spans over 30 countries, and we are committed to delivering tailored solutions that meet the unique needs of our clients.

We prioritize customer-centric service, sales, and technical support, fostering an inclusive workplace that empowers employees to bring their whole selves to work. As a valued member of our team, you will be part of a vibrant and innovative culture that celebrates diversity and welcomes individuality.

About Our Client

Our client is a pioneer in the industry, dedicated to providing effective and reliable solutions for people's feet health and comfort. They believe everyone should be able to move freely and comfortably, and they strive to achieve this through research, development, and partnership.

What You Will Do

As a Customer Service Representative, you will collaborate with consumers to answer product information requests, resolve queries, and offer personalized solutions. You will develop a sound understanding of our client's products and services, working closely with customers to analyze their problems and provide tailored advice.

You will also be responsible for offering an omnichannel service via telephone, email, chat, and social media, embracing our company values and acting as a brand ambassador. This role requires strong administrative skills, a keen eye for detail, and a professional outlook with a proactive approach to problem-solving.

Requirements
  • A fluent level of German with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • Genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • Professional outlook and proactive approach to problem-solving
Benefits

This temporary contract offers a competitive salary of €18,000 gross per year, with top performance incentives and a bonus of €400 gross after 3 months. You will enjoy a hybrid work arrangement, with 4 days per month spent at the office and the rest working from home. Additionally, you will receive ongoing training and development opportunities, allowing you to cultivate a new and exciting career in a high-growth environment.

Other benefits include best-in-class people engagement activities, employee assistance programs, and access to LinkedIn specialized training & courses. We also offer a referral program, where you can earn a referral bonus by bringing a friend to join our team.



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