Customer Service Representative German Language Specialist
hace 1 mes
Our client, a leading network of web portals for medical and cosmetic surgery content, is seeking a highly skilled Customer Success Agent with advanced German language proficiency to join their team.
Key Responsibilities- Provide exceptional customer service, ensuring customers receive timely and effective support.
- Train and welcome new clients to the portal, teaching them the tools and functionalities of their profile.
- Monitor and follow up on customer cases, referring complex issues to other departments as needed.
- Collaborate with the commercial team to solve customer issues and ensure seamless communication.
- Manage payments, collections, and contracts for assigned customer portfolios.
- Experience in Customer Service, Sales, After-Sales, Collections, or a similar field.
- Fluent German language skills, with a high level of proficiency.
- Knowledge of Google Suite, particularly Excel, and experience working with similar tools.
- Comfortable using the telephone as a primary working tool.
- Competitive salary.
- Hybrid working model with 2 days in the office and 3 days at home.
- Reduced Fridays with 40 hours per week.
- Medical health insurance and family membership options.
- Supplemental medical leaves and flexible retribution options.
- Language classes and annual training.
- Discounts through Benefits at Work or Bizaway.
- Payroll payment on the 25th of each month.
- On-site amenities, including fresh fruit, coffee, and bread.
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