Customer Service Representative German Language Specialist

hace 1 mes


Barcelona, Barcelona, España Talent Search People A tiempo completo
About the Role

Our client, a leading network of web portals for medical and cosmetic surgery content, is seeking a highly skilled Customer Success Agent with advanced German language proficiency to join their team.

Key Responsibilities
  • Provide exceptional customer service, ensuring customers receive timely and effective support.
  • Train and welcome new clients to the portal, teaching them the tools and functionalities of their profile.
  • Monitor and follow up on customer cases, referring complex issues to other departments as needed.
  • Collaborate with the commercial team to solve customer issues and ensure seamless communication.
  • Manage payments, collections, and contracts for assigned customer portfolios.
Requirements
  • Experience in Customer Service, Sales, After-Sales, Collections, or a similar field.
  • Fluent German language skills, with a high level of proficiency.
  • Knowledge of Google Suite, particularly Excel, and experience working with similar tools.
  • Comfortable using the telephone as a primary working tool.
What We Offer
  • Competitive salary.
  • Hybrid working model with 2 days in the office and 3 days at home.
  • Reduced Fridays with 40 hours per week.
  • Medical health insurance and family membership options.
  • Supplemental medical leaves and flexible retribution options.
  • Language classes and annual training.
  • Discounts through Benefits at Work or Bizaway.
  • Payroll payment on the 25th of each month.
  • On-site amenities, including fresh fruit, coffee, and bread.


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