Customer Service Representative with Swedish Language Skills

hace 1 semana


Barcelona, Barcelona, España Cpm International A tiempo completo

About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

About the Role

We are seeking a Customer Service Representative with Swedish language skills to handle customer queries over the telephone, email, chat, and social media. The ideal candidate will have a high level of English proficiency, both written and spoken, and a genuine passion for delivering outstanding customer service.

Key Responsibilities

  • Answer product information requests and resolve queries in a skillful and professional manner
  • Offer an omnichannel service to consumers via telephone, email, chat, and social media
  • Develop a sound understanding of the products and services offered by our client
  • Embody our company values and act as a brand ambassador

Requirements

  • Afluent level of Swedish with exceptional grammar and spelling skills
  • High level of English proficiency, both written and spoken
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail

What We Offer

  • Temporary 3-month contract with the possibility of extension
  • Full-time position (39 hours/week)
  • Hybrid work model: 4 days per month at the office / training / rest from home
  • Training: 2 weeks
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program - Bring a friend and get a referral bonus


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