Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Tripadvisor A tiempo completo

About TheFork
TheFork is a leading restaurant booking platform in Europe, operating in 11 countries. Our mission is to connect diners with their favorite restaurants and provide a seamless dining experience. We believe that people make the difference, and our vibrant community of Forkies is the driving force behind our success.

Job Summary
We are seeking a Customer Service Representative to join our team in Barcelona. As a Customer Service Representative, you will be responsible for providing exceptional support to our customers via phone, email, and chat. You will assist customers with questions about our electronic reservation book, website, and app, and provide solutions to their specific needs.

Key Responsibilities
- Answer incoming requests via phone, email, and chat
- Assist customers with questions about our electronic reservation book, website, and app
- Provide solutions to customers' specific needs

Requirements
- Native level of Swedish and fluent in English
- Open-minded person with high level of communication skills
- Knowledge in CRM tools
- Experienced in customer support environment

What We Offer
- Awesome team
- Permanent contract
- Flexible working environment
- Competitive fixed salary, bonus, and equity
- Lunch vouchers
- International teams and multicultural environment
- Highly inclusive working environment
- Lifestyle benefits
- Continuous learning and development programs
- Free access to Calm app

Why Join Us?
We offer a dynamic and inclusive work environment that values diversity and creativity. Our team is passionate about delivering exceptional customer experiences, and we believe that our employees are the key to our success. If you are a customer-focused individual with a passion for languages and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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