Customer Service Representative With Swedish Language Support

hace 1 mes


Barcelona, Barcelona, España Cpm International A tiempo completo

About CPM International

CPM International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

About the Role

We are seeking a Customer Support Agent to handle customer queries over the telephone, email, chat, and social media. The ideal candidate will strive for first-contact resolution and have a proactive approach to problem-solving.

Key Responsibilities

  • Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
  • Develop a sound understanding of the products and services offered by our client
  • Offer an omnichannel service to our consumers via telephone, email, chat, and social media
  • Embrace our company values and act as a brand ambassador

Requirements

  • A fluent level of Swedish with exceptional grammar and spelling skills
  • High level of English (Both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem solving

What We Offer

  • A dynamic and inclusive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a global company and make a real difference in people's lives


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