Customer Service Representative with Norwegian Language Skills

hace 4 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

We are seeking a highly skilled Customer Service Representative with a high level of Norwegian language proficiency to join our team at CPM International. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in Norwegian, responding to product information requests, and resolving queries in a professional and skillful manner.

Key Responsibilities:

  • Provide multilingual support to customers in Norwegian, responding to product information requests and resolving queries in a professional and skillful manner.
  • Develop a sound understanding of the products and services offered by our client.
  • Embrace our company values and act as a brand ambassador.
  • Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way.
  • Offer an omnichannel service to our consumers via telephone, email, chat, and social media.

Requirements:

  • A fluent level of Norwegian with exceptional grammar and spelling skills.
  • High level of English (Both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem solving.

What We Offer:

  • Temporary 3-month contract with a 1-month probation period.
  • Part-time position (20 hours/week) with a flexible schedule.
  • Competitive salary and top performance incentives.
  • Paid bank holidays and 1 extra day in lieu.
  • DKV dental insurance and best-in-class people engagement activities and programs.

Training and Development:

  • 2 weeks of comprehensive training, possibly full-time, Monday to Thursday, 9am to 6pm, with a 1-hour lunch break, and Friday, 9am to 5pm, with a 1-hour lunch break.
  • Opportunities for professional growth and development within the company.


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