Norwegian Customer Service Representative
hace 4 semanas
About the Role:
We are seeking a highly skilled Norwegian customer service representative to join our team in Athens, Greece. As a customer service representative, you will be responsible for providing excellent customer service to our clients, resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
- Identify customers' needs and deliver appropriate solutions
- Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Requirements:
- Fluent Norwegian
- Excellent communication skills
- Sales experience with consumer products and services will be an asset
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
What We Offer:
- Complete support to help you ease your relocation to Greece
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
About Us:
We are a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age. We are a multinational company, and this is a great opportunity to advance your career and work for one of the biggest brands worldwide.
Requirements:
- Candidate must have EU citizenship or permission to work in Greece
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