Norwegian Customer Service Representative
hace 1 semana
Customer Service & Support Opportunities
Our client is seeking a highly skilled and experienced Norwegian customer service representative to join their team in Athens, Greece. As a customer service representative, you will be responsible for providing excellent customer support and technical assistance to customers in Norwegian and German.
Key Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
- Assist customers to place an order and related issues.
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
- Turn every customer into a happy customer.
- Exchange ideas and solutions with your colleagues.
Requirements:
- Fluent Norwegian.
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with the communication skills that match.
- A positive and adventurous attitude.
- A sponge that is willing to soak up all the knowledge and experience we offer.
What We Offer:
- Complete support to help you ease your relocation to Greece.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State of the art premises, providing a great working environment with relaxing break areas.
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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