Customer Service Representative with Advanced Slovenian Language Skills

hace 1 mes


Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

Job Title: Customer Service Representative with Advanced Slovenian Language Skills

Location: Barcelona, Spain

Job Type: Full-time

Contract Type: Temporary

Language: Slovenian (C2 level) and English

About the Role:

We are seeking a highly skilled Customer Service Representative with advanced Slovenian language skills to join our team in Barcelona. As a customer support advisor, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between our international travelers and accommodation suppliers from all over the world.

Key Responsibilities:

  • Clarifying inquiries about service, payment, and technical requirements
  • Providing accurate information and following set processes via email and phone
  • Excellent communication and interpersonal skills, both written and spoken
  • User-friendly PC skills: Office 365, CRM Database, and other internal platforms
  • A problem-solving and solution-driven mentality
  • A positive, motivated mindset to deal with tricky customer problems
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes
  • Affinity with Accommodation Platforms
  • Experience within customer service or contact center environments will be valued

What We Offer:

Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating, and much more

Free private health insurance if interested when getting a permanent contract

Flexible remuneration in nursery school transport if interested after the probation period

A multicultural and international working environment

Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)

Free coffee every day and free fruit once a week

Be part of an exciting industry-leading department with great opportunities to learn and grow your career

3 weeks of initial training and continued personal coaching



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